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TERMS
[ ORDER TERMS ]

TERMS & CONDITIONS

These terms apply to every order placed with us. Please read them before you buy — particularly the unboxing video requirement and the 48-hour complaint window, which decide whether a claim can be honoured.

01

Quality Check (QC) Policy

A Quality Check (QC) is a photo or video inspection of your ordered product before dispatch.

  • QC video will be provided within 24–48 hours.

After receiving the QC, you must approve it before the product moves to the dispatch stage.

If you are not satisfied with the QC, you may:

  • Request an exchange (subject to availability), or
  • Cancel the order and initiate the refund process.
02

Unboxing Video Policy

Customers must record a complete unboxing video upon receiving the parcel. To be valid, the video must meet the following requirements:

  • Recording must start before opening the package.
  • Do not pause or stop the video during the unboxing process.
  • Continue recording until all packaging is removed.
  • Verify the product, size tag, and condition of the item on camera.
CRITICAL

Without a valid unboxing video, Lightning Kicks will not be responsible for any claims related to missing items, wrong products, damages, or defects.

03

48-Hour Complaint Window

Any issue regarding the product must be reported within 48 hours of delivery.

WARNING

Complaints raised after this 48-hour period may not be eligible for resolution.

04

Cash on Delivery (COD) Policy

  • COD is available only for Instant Delivery Products.
  • COD is not available in Delhi, NCR, Uttar Pradesh, and Bihar due to previous delivery issues.

COD Charges & Confirmation

  • An additional ₹300 COD fee applies.
  • A minimum ₹600 advance payment is required to confirm the order.

Example Calculation

If your product price is ₹1,000:

TOTAL CALCULATION
Product Price
₹1,000
COD Fee
+₹300
Total Bill
₹1,300
PAYMENT BREAKUP
Paid Advance
₹600
Due on Delivery
₹700

Why we require an advance payment: the advance helps cover Return-to-Origin (RTO) charges if the parcel is refused, not accepted, or the customer is unavailable.

05

Return Policy

POLICY

We do not accept returns under any circumstances.

06

Exchange & Sizing Policy

Exchanges are not available for sizing issues. Customers are responsible for selecting the correct size before placing an order.

To help avoid sizing mistakes:

  • Please refer to our sizing charts before purchasing.
  • The size tag will be shown clearly during the Quality Check (QC) process.
  • For sizing assistance, contact us on WhatsApp at 9819740951 before placing your order.
07

Delivery Policy

Lightning Kicks is your first point of contact for any delivery-related issue.

Redelivery charges: if a parcel is returned due to incorrect address details provided by the customer, the customer being unavailable, or the customer failing to coordinate delivery, then any redelivery charges must be borne by the customer.

QUESTIONS? MESSAGE US ON WHATSAPP AT 9819740951 BEFORE PLACING YOUR ORDER.